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FAQ's

Where are you?

We are in the heart of low fell high street. Our studio is on the first floor above Cards and Co, opposite the Co-op.

 

Do you have any parking?

We are fortunate enough to be located within easy reach of two public carparks, located behind each side of the high street. These do come with a small hourly/Daily charge.

 

Do you have Disabled/Pushchair access?

Unfortunately, as we are based on the first floor, access to the studio is up a flight of stairs.
If you are visiting with a Pram/Pushchair, one of our team would be more than happy to help you get up the stairs, please just give us a shout.
We have a small amount of storage room to whilst you are in the studio.

 

Do I need to book?

We recommend booking a table as we can get really busy, this guarantees you a table.  We do accept walk-ins if there is space in the studio.

 

How much does it cost?

We have a large selection of pottery items to choose from with prices ranging from £7 to £25, therefore the cost of your visit depends on the item you select. All our items are individually priced and includes the paint, glaze and studio time so we have no hidden costs.

 

How long does my painting session last?

Your studio session can last for as long or as short as you like. Generally we say around 1-2 hrs is the typical timeframe although customer age and also the size of the item you pick can influence this.

 

Firing problems?

Unfortunately there is always a VERY SMALL chance that your pottery could be damaged in the kiln.  We understand that this can be frustrating for you and it’s really horrible for us too!
If anything is damaged we will contact you as soon as possible to let you know and we always offer you another visit to our studio to paint your item again free of charge.

 

When can I collect my masterpiece?

After you have completed your masterpiece we will glaze and fire it in our kiln to give it a professional finish. Therefore it will be ready for collection in 7 days. There may be times when we are super busy which may extend your waiting time, we will advise you of this at payment.

 

What if I don’t collect?

If you do not collect your item within 30day of your visit we may have to dispose or donate your item as we are only a small studio and cannot hold items for a long period of time. If for any reason you are not going to be able to collect within this timeframe please contact us

 

Do you post out items?

There may be some occasions where you require an item to be posted out to you. We are happy to do this at a charge of £10. We endeavour to package your items thoroughly however cannot be held responsible for any damage to the item in carriage.

 

Is this just for kids?

Definitely not. Painting is for all ages, and our large selection of pottery is varied to suit all.

 

Can I buy a The Kiln gift voucher?

Yes, of course!
Our gift vouchers are a great gift to treat someone special to a unique experience.

 

Do you offer Parties?

Yes!
Please refer to our party page on the website. If you have any further queries do not hesitate to contact you or visit the studio.

 

Will you come out to me?

Yes where feasibility allows. – Please contact us directly to inquire.